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Service management effectivene...
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Dienstleistungssektor
15
Service industry
15
Theorie
15
Theory
15
Operations Management
13
Beziehungsmarketing
12
Organisationsentwicklung
12
Organizational change
12
Relationship marketing
12
Business process management
11
Dienstleistungsqualität
11
Organisatorischer Wandel
11
Prozessmanagement
11
Service quality
11
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10
Customer service
10
Kundenservice
10
Kundenzufriedenheit
10
Service management
10
Dienstleistungsmanagement
9
Lieferkette
9
Supply chain
9
Dienstleistung
8
Human Resource Management
8
Management
8
Personalmanagement
8
Services
8
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8
USA
7
Consumer behaviour
6
Konsumentenverhalten
6
Organisationstheorie
6
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6
Organizational behaviour
6
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6
United States
6
Verhalten in Organisationen
6
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5
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4
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4
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56
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Language
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English
111
Undetermined
64
German
3
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Chase, Richard B.
75
Bowen, David E.
61
Cummings, Thomas G.
46
Aquilano, Nicholas J.
18
Jacobs, F. Robert
18
Dasu, Sriram
10
Schneider, Benjamin
10
Worley, Christopher G.
8
Cummings, Chailin
5
Glassman, Alan M.
5
Greiner, Larry E.
5
Tansik, David A.
5
Davis, Mark M.
4
Fisk, Raymond P.
4
Kellogg, Deborah L.
4
Kizilos, Mark A.
4
Anderson, Laurel
3
Gilliland, Stephen W.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Heskett, James L.
3
Ostroff, Cheri
3
Patrício, Lia
3
Roth, Aleda V.
3
Stewart, Douglas M.
3
Voss, Chris
3
Youngdahl, William E.
3
Apte, Uday M.
2
Cook, Lori S.
2
Cropanzano, Russell
2
Ford, Robert C.
2
Groth, Markus
2
Gustafsson, Anders
2
Holtom, Brooks C.
2
Huse, Edgar F.
2
Javidan, Mansour
2
Lawler, Edward E.
2
Mohrman, Susan Albers
2
Nie, Winter
2
Ostrom, Amy
2
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MacGraw-Hill Book Co. <New York, NY>
1
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Journal of service management
7
Academy of Management learning & education : AMLE
5
Human resource management
5
Journal of Service Management
5
Production and operations management : an international journal of the Production and Operations Management Society
5
The Academy of Management review : AMR
5
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
4
Journal of service research : JSR
4
Organizational dynamics : a quarterly review of organizational behavior for professional managers
4
California management review
3
Harvard-Business-Manager : das Wissen der Besten
3
Journal of business research : JBR
3
Management Science
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
The Executive : an Academy of Management Publication
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Handbook of service science ; [Vol. 1]
2
Harvard business review : HBR
2
International journal of service industry management : IJSIM
2
Journal of Business Research
2
Journal of management inquiry
2
MIT sloan management review
2
Sloan management review
2
The journal of applied behavioral science
2
Academy of Management journal : AMJ
1
Academy of Management perspectives : AMP
1
Business Horizons
1
Decision line
1
Global business and organizational excellence : a review of research & best practices
1
HRM defined and in organizational context
1
Handbook of organization development
1
Handbook of organizational culture and climate
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Human resource development quarterly
1
Human resource management review
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
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ECONIS (ZBW)
93
OLC EcoSci
41
USB Cologne (EcoSocSci)
29
RePEc
9
Other ZBW resources
6
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1
Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David E.
(
contributor
);
Chase, Richard B.
(
contributor
)
-
1990
-
1. ed.
Persistent link: https://www.econbiz.de/10004094980
Saved in:
2
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Saved in:
3
Human issues in service design
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Journal of operations management : publ. quarterly by …
20
(
2002
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10006975030
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
Reflections on the field and beyond : an interview with Warren Bennis
Cummings, Thomas G.
- In:
Handbook of organization development
,
(pp. 665-676)
.
2008
Persistent link: https://www.econbiz.de/10003619358
Saved in:
6
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
7
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
8
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
Saved in:
9
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
10
The customer contact approach to services : theoretical bases and practical extensions
Chase, Richard B.
-
2003
Persistent link: https://www.econbiz.de/10001797858
Saved in:
1
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