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Assessment of six alternative models of service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 3, pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
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Assessing differences between simple slopes in simple slopes analysis
Park, Sang-June; Yi, Youjae - In: Journal of business research : JBR 168 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014434771
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Measuring service quality based on consumers' evaluation of services in competitive markets
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 35 (2024) 15/16, pp. 1900-1913
Persistent link: https://www.econbiz.de/10015178460
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A composite measure of performance-expectation and performance-only measures
Park, Sang-June; Yi, Youjae - In: The service industries journal 37 (2017) 15/16, pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
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Heterogeneous dimensions of SERVQUAL
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 32 (2021) 1, pp. 92-118
Persistent link: https://www.econbiz.de/10012423576
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The linkages between alternative models measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 33 (2022) 11, pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
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Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
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Multiplicative versus additive models in measuring service quality
Park, Sang-June; Yi, Youjae; Lee, Yeong-Ran - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893
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Assessing moderator effects, main effects, and simple effects without collinearity problems in moderated regression models
Park, Sang-June; Yi, Youjae - In: Journal of business research : JBR 145 (2022), pp. 905-919
Persistent link: https://www.econbiz.de/10013197962
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Decomposing main effects in moderated regression models
Park, Sang-June; Yi, Youjae - In: Journal of business research : JBR 157 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014229114