Many studies in operations management started to explicitly model customer behavior. However, it is typically assumed that customers are fully rational decision-makers and maximize their utility perfectly. Recently, modelling customer bounded rationality has been gaining increasing attention and...

The four dimensional space-time paradigm is cohesive and inclusive, and better identifies the major constraints on goods and/or services production. It is intended to analyze and synthesize both the similarities and differences among industries and companies positioned in matrix categories, and...

Every organization's response to environmental challenges is to improve quality by adopting modern concepts and a new approach to quality. This includes, of course, the developed and implemented quality management systems. Ensuring quality and managing it today is an inevitability, so a great...

Total Quality Management is the ever emerging technique in Operations Management to ensure and manage the quality. This study is conducted to find out the awareness of total quality management among the employees and management. The study is conducted in the manufacturing sector of Nagpur City....

The objective of the paper is to analyze aspects of operations management of services, and on this basis to develop guidelines for further investigations. There are differences between services and goods in terms of marketing, but from a production point, the differences are only at the output...

Firm privatization entails a thorough process of reform that includes the introduction of new management practices. A review of theoretical and empirical studies conducted confirms that a systematic analysis of changes in management arising after a public company's privatization does not exist....

Blockchain is a form of distributed ledger technology. While it has grown in prominence, its full potential and possible downsides are not fully understood yet, especially with respect to Operations Management (OM). This article fills this gap. After briefly reviewing the technical foundations,...

In modern conditions, quality management is already becoming a managerial function like any other function in the organization, as employees from all sectors and all departments should participate in it.The involvement of all employees in the organization contributes to total quality management....