Purpose: The research explores and examines factors for supplier evaluation and its impact on process improvement particularly aiming on a steel pipe manufacturing firm in Gujarat, India. Design/Methodology/approach: The conceptual research framework was developed and hypotheses were stated...

A production monitoring system uses the real time data while production is online. The real time production monitoring systems are designed as means of auto data to collection and monitoring the data via display boards. This study focuses on analysing the real time production monitoring systems...

This study explores the role of perceived customer value and loyalty relationships in mobile wallet (M-wallet). The study further investigates trust and satisfaction as drivers of loyalty and examines the role of trust in the traditional value-satisfaction-loyalty relationship. A total of 214...

A production monitoring system uses the real time data while production is online. The real time production monitoring systems are designed as means of auto data to collection and monitoring the data via display boards. This study focuses on analysing the real time production monitoring systems...

We investigated how affective commitment (AC), continuance commitment (CC), and normative commitment (NC) coalesced to elicit different commitment profiles to differentially exercise their effects on voluntary turnover intentions (VTOI) among 752 information technology (IT) professionals from...

Assessment of service quality has been widely utilized in the service sector, especially in the banking industry. The present study aims to understand the influence of service quality on customer loyalty in Indian public sector banks. The service quality is quantified with the help of a modified...

Patient-centered care has become a key driver in recent healthcare reform. Meanwhile, healthcare consumers have become more aware and concerned about the quality of services. This has made healthcare organisations accentuate evaluating healthcare service quality and patient satisfaction. This...

Purpose: The purpose of this paper is to review the accreditation research in specific to its effect on the performance of healthcare organizations. Design/methodology/approach: A comprehensive search and analysis of literature on the effect of healthcare accreditation were conducted between...

The research explores and examines factors for supplier evaluation and its impact on process improvement particularly aiming on a steel pipe manufacturing firm in Gujarat, India. Design/Methodology/approach: The conceptual research framework was developed and hypotheses were stated considering...

Patient-centered care has become a key driver in recent healthcare reform. Meanwhile, healthcare consumers have become more aware and concerned about the quality of services. This has made healthcare organisations accentuate evaluating healthcare service quality and patient satisfaction. This...