The amount of money a consumer is willing to spend to acquire a good ought to be a valid measure of valuation. Instead, consumers rely on heuristics about how they should spend money. When consumers think about spending money in ways that violate their beliefs about how it should be spent, they...

This paper provides a new conceptualisation of high performance government for the public sector. Despite the concerted focus on performance management in both the public and private sectors, the performance puzzle remains. In part, we argue, this is because of a failure to recognise the complex...