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Measuring the effect of queues on customer purchases

Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763

Persistent link: https://www.econbiz.de/10009788989

The impact of waiting time guarantees on customers' waiting experiences

Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997

Persistent link: https://www.econbiz.de/10000971319

Customer Herding in Services with Waiting Costs

Veeraraghavan, Senthil K.; Debo, Laurens - 2012

We explore customer choice behavior when they face a choice between service providers of unknown service value. Customers arrive according to a Poisson process to the market. Service times are exponentially distributed with the same rate at each service provider. Both the service providers are...

Persistent link: https://www.econbiz.de/10014222658

Quantitative fairness for assessing perceived service quality in queues

Sandmann, Werner - In: Operational research : an international journal 13 (2013) 2, pp. 153-186

Persistent link: https://www.econbiz.de/10009761522

Why wait? : impact of waiting lines on self-service technology use

Kokkinou, Alinda; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1181-1197

Persistent link: https://www.econbiz.de/10011403035

Breathing down your neck! : the impact of queues on customers using a retail service

Dahm, Martin; Wentzel, Daniel; Herzog, Walter; Wiecek, … - In: Journal of retailing 94 (2018) 2, pp. 217-230

Persistent link: https://www.econbiz.de/10011881552

Service pricing with loss-averse customers

Yang, Liu; Guo, Pengfei; Wang, Yulan - In: Operations research 66 (2018) 3, pp. 761-777

Persistent link: https://www.econbiz.de/10011884293

Worth the wait? : how restaurant waiting time influences customer behavior and revenue

Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78

Persistent link: https://www.econbiz.de/10011975452

Imaging room and beyond : the underlying economics behind physicians' test-ordering behavior in outpatient services

Dai, Tinglong; Akan, Mustafa; Tayur, Sridhar - In: Manufacturing & service operations management : M & SOM 19 (2017) 1, pp. 99-113

Persistent link: https://www.econbiz.de/10011669520

Search among queues under quality differentiation

Yang, Luyi; Debo, Laurens G.; Gupta, Varun - In: Management science : journal of the Institute for … 65 (2019) 8, pp. 3605-3623

Persistent link: https://www.econbiz.de/10012062720