Many community organizations provide services similar to government programs, but there is limited evidence how increased government aid affects the use and availability of charitable services. This study examines how greater access to federal nutrition assistance through schoolwide free meal...

Using a major hotel chain's 16-month booking data, we empirically investigate the existence and extent of strategic customers in the context of standby upgrades, a popular program offering availability-based, discounted premium-room upgrades. Customers, in particular loyalty members, may become...

Through a behavioral study, we investigate buyers' strategic order forecasting behavior in a multi-period setting under a forecast accuracy based allocation policy, where the supplier allocates (proportionally) more inventory to the buyer with the better order forecast accuracy in case of scarce...

As firms come to realize that a traditional one-size-fits-all policy may no longer be effective, they look for more innovative practices such as personalized offerings and even personalized pricing to differentiate their products and services. In such an environment, it becomes critical to...

Consumer return rates have been steadily rising in recent years, resulting in growing costs for retailers who must manage the returns process and the disposition of returned products. This cost pressure is driven in part by extremely generous return policies, such as giving consumers a full...

An important challenge faced by hotels is how to set their premium room price differential over their standard rooms and how to manage the upsell process. Standby upgrades, where the customer is only charged if the upgrade is available at the time of arrival, is one technique that has become...

Many community organizations provide services similar to government income assistance programs but there is little empirical evidence on how these systems interact. We examine how greater access to government nutritional aid through free school meals affects local food bank utilization by...

We study two firms that compete on price and lead-time decisions in a common market. We explore the impact of decentralizing these decisions, as made by the marketing and production departments, respectively, with either marketing or production as the leader. We compare scenarios in which none,...

When a consumer cannot fully assess her valuations of competing products prior to purchase, she must make a purchase decision based on imperfect product information. However, with the advent of online channels for widely disseminating individual user reviews, consumers are now able to learn from...

Revenue Management (RM) principles have proven to be a key success factor for airlines and hotels. Considering the common characteristics of these traditional industries with fixed and perishable capacity, RM practices have started to extend to new frontiers, one of which is the golf industry....