Aljazea, Ahmed M.; Wu, Shaomin - In: International Journal of Quality & Reliability Management 36 (2019) 7, pp. 1088-1105
Purpose: The purpose of this paper is threefold: first, to analyse the existing work of warranty risk management (WaRM); second, to develop a generic WaRM framework; and third, to design a generic taxonomy for warranty hazards from a warranty chain perspective. Design/methodology/approach: To...