Technology is rapidly changing our world, the 7 billion networked devices in 2013 will double 14 billion in 2015 to anywhere between 50 to 200 billion in 2020. The ability to work and collaborate securely anywhere, anytime, on any device will reshape public service. Greater transparency of...

#ChangeAgents = Leaders who “illuminate the way” manage friction of stepping outside the status quo. Technology is rapidly changing our world, the 7 billion networked devices in 2013 will double 14 billion in 2015 to anywhere between 50 to 200 billion in 2020. The ability to work and...

1. Leadership = stepping outside of expectations Vs. Management = maintaining expectations; 2. Root meaning of leadership = “to send unto death” Those who lead the way will incur flak; 3. Must balance leading and management together Know when flak is acceptable strategies to resolve

Norms play essential roles in regulating aspects of social behavior in groups. Viewed as quasi-formal rules that can “instruct strangers and convey to children” how to behave in specific situations from a particular groups’ perspective – norms are models of (situationally) correct...

Technology is rapidly changing our world, the 7 billion networked devices in 2013 will double 14 billion in 2015 to anywhere between 50 to 200 billion in 2020. The ability to work and collaborate securely anywhere, anytime, on any device will reshape public service. We must ensure security and...

Originating as a study of the online news aggregator Digg, which relies on user ratings to determine which articles to put on the frontpage, this study evolved into a comprehensive survey of the online news aggregator space. This case study explores the conditions under which crowds are smart,...