Purpose – The purpose of this paper is to highlight employee diversity at the workplace level in a MNC, and consider its impact upon management attempts to promote a global corporate culture. Design/methodology/approach – The investigation took the form of an ethnographic...

Considers management views on the operation of quality management (QM) strategies in two service sector organizations, financial services and hotel and catering – based on open‐ended interviews with managerial staff. Considers some of the soft/HRM aspects of quality management. Finds that...

This paper explains varying degrees of employee commitment to organisational change across four organisations. Of the many workplace innovations in recent years, Quality Management (QM) is one of the most common and also, potentially, the most far-reaching. QM is the backdrop for a focus on...