Purpose: The purpose of this study is to explore organizational enablers of frontline employees’ (FLEs) service-sales ambidexterity (SSA) in industrial firms expanding their digital service portfolios. Design/methodology/approach: The authors conducted a qualitative study of five industrial...

Part I: Theoretical Considerations -- Introduction to Managing Industrial Services -- Servitization of Manufacturing Companies -- Fundamentals of Industrial Service Management -- Service Strategy -- Organizational Structure -- Service Innovation -- Service Sales -- Service Operations -- Customer...

Das Buch behandelt einen integrierten Managementansatz zur Sicherung einer längerfristigen Wettbewerbsfähigkeit, ausgehend von der aktuellen Situation produzierender Unternehmen in Westeuropa . Es erlaubt Unternehmen, abhängig von der jeweils spezifischen Umfelddynamik, die notwendige...

Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and...

Purpose – Despite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully. Design/methodology/approach – An extensive benchmarking project was conducted with a variety of firms in order to gain a...