Tian, Xin; He, Wu; He, Yuming; Albert, Steve; Howard, … - In: Journal of Enterprise Information Management 36 (2023) 6, pp. 1483-1507
Purpose This study aims to examine how different hospitals utilize social media to communicate risk information about COVID-19 with the communities they serve, and how hospitals' social media messaging (firm-generated content and their local community's responses (user-generated content) evolved...
