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A tale of two cultures : consumer reactance and willingness to book fenced rates

Song, Myungkeun; Noone, Breffni M.; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 57 (2018) 6, pp. 707-726

Persistent link: https://www.econbiz.de/10011927122

An examination of the role of booking lead time in consumers’ reactions to online scarcity messages

Song, Myungkeun; Noone, Breffni M.; Han, Rachel J. - In: International journal of hospitality management 77 (2019), pp. 483-491

Persistent link: https://www.econbiz.de/10011988870

The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction

Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46

Persistent link: https://www.econbiz.de/10011738827

Exploring effective price presentation format to reduce decision difficulty and increase decision satisfaction

Song, Myungkeun; Lee, Won Seok; Moon, Joonho - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9

Persistent link: https://www.econbiz.de/10012128985

Let your algorithm shine : the impact of algorithmic cues on consumer perceptions of price discrimination

Choi, Sungwoo; Song, Myungkeun; Jing, Luo - In: Tourism management : research, policies, practice 99 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014320865

The structural relationship between a low-cost carrier's service experience, corporate social responsibility, brand love, and reuse intention : the case of Southwest Airlines

Lee, Won Seok; Tang, Ruohan; Moon, Joonho; Song, Myungkeun - In: Journal of air transport management 102 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013272286

Perceived service encounter pace and customer satisfaction : An empirical study of restaurant experiences

Noone, Breffni M.; Kimes, Sheryl E.; Mattila, Anna S.; … - In: Journal of Service Management 20 (2009) 4, pp. 380-403

Purpose – Restaurant operators can process a greater number of customers and increase revenues by reducing service encounter duration during high demand periods. Actions taken to reduce duration may be experienced by customers as an increase in the pace of the service encounter. While...

Persistent link: https://www.econbiz.de/10014894336

Consumer reaction to crowding for extended service encounters

Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41

Persistent link: https://www.econbiz.de/10008170265

Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation

Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268

Persistent link: https://www.econbiz.de/10009880429

Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

Noone, Breffni M.; Kimes, Sheryl E.; Mattila, Anna S.; … - In: Journal of service management 20 (2009) 3/4, pp. 380-403

Persistent link: https://www.econbiz.de/10008374469