Introduction to Business Research -- Business Research Process -- Business Research Design: An Overview -- Exploratory Research Design -- Descriptive Research Design -- Causal Research Design: Experimentation -- Measurement and Scaling -- Questionaire Design -- Data Preparation and Preliminary...

Business Process Reengineering: A Consolidated Approach to Different Models -- The Need for BPR and its History -- Business Process Reengineering -- Business Process Reengineering Framework and Automation -- Business Process Management (Process Life Cycle, Process Maturity) -- Organization Life...