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Nomen est omen : formalizing customer labeling theory

Plangger, Kirk; Kietzmann, Jan H.; Pitt, Leyland F.; … - In: AMS review : official publication of the Academy of … 3 (2013) 4, pp. 193-204

Persistent link: https://www.econbiz.de/10010233420

It's a secret : marketing value and the denial of availability

Hannah, David; Parent, Michael; Pitt, Leyland F.; … - In: Business horizons 57 (2014) 1, pp. 49-59

Persistent link: https://www.econbiz.de/10010243469

But you promised! : managing consumers’ psychological contracts

Hannah, David; Treen, Emily; Pitt, Leyland F.; Berthon, … - In: Business horizons 59 (2016) 4, pp. 363-368

Persistent link: https://www.econbiz.de/10011514802

Confronting indifference toward truth : dealing with workplace bullshit

McCarthy, Ian P.; Hannah, David; Pitt, Leyland F.; … - In: Business horizons 63 (2020) 3, pp. 253-263

Persistent link: https://www.econbiz.de/10012238277

This Place Is Full of It : Towards an Organizational Bullshit Perception Scale

Ferreira, Caitlin; Hannah, David; McCarthy, Ian P.; … - 2022

This study evaluated the psychometric properties of the Organizational Bullshit Perception Scale (OBPS) using two samples of employees of organizations in various sectors. The scale is designed to gauge perceptions of the extent of bullshit that exists in a workplace, where bullshit is defined...

Persistent link: https://www.econbiz.de/10014244484

How deep is your love? : the brand love-loyalty matrix in consumer-brand relationships

Robertson, Jeandri; Botha, Elsamari; Ferreira, Caitlin; … - In: Journal of business research : JBR 149 (2022), pp. 651-662

Persistent link: https://www.econbiz.de/10013325669

Entrepreneurial ecosystems and the public sector : a bibliographic analysis

Robertson, Jeandri; Pitt, Leyland F.; Ferreira, Caitlin - In: Socio-economic planning sciences : the international … 72 (2020), pp. 1-15

Persistent link: https://www.econbiz.de/10012415473

Business (un)usual : critical skills for the next normal

Ferreira, Caitlin; Robertson, Jeandri; Pitt, Leyland F. - In: Thunderbird international business review 65 (2023) 1, pp. 39-47

Persistent link: https://www.econbiz.de/10013472755

Assessing digital responsibility in a digital-first world : revisiting the U-commerce framework

Robertson, Jeandri; Ferreira, Caitlin; Watson, Richard T.; … - In: Organizational dynamics : a quarterly review of … 53 (2024) 2, pp. 1-8

Persistent link: https://www.econbiz.de/10014557696

The writing is on the wall : predicting customers' evaluation of customer-firm interactions using computerized text analysis

Ferreira, Caitlin; Robertson, Jeandri; Chohan, Raeesah; … - In: Journal of service theory and practice 33 (2023) 2, pp. 309-327

Persistent link: https://www.econbiz.de/10014302313