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How luxury restaurants will enhance the concept of guest delight

Panchapakesan, Padma; Amin, Muslim; Herjanto, Halimin - In: Journal of Hospitality and Tourism Insights 5 (2021) 2, pp. 311-330

Purpose: The objective of this study is to investigate the effect of service excellence and guest delight on guest affective commitment to luxury restaurants, more specifically, the mediating effect of guest delight in the relationship between service excellence and guest affective commitment....

Persistent link: https://www.econbiz.de/10012541049

Repurchase intention : the effect of similarity and client knowledge

Herjanto, Halimin; Amin, Muslim - In: International Journal of Bank Marketing 38 (2020) 6, pp. 1351-1371

Purpose: The objective of this study was to investigate the effect of appearance, lifestyle and status similarity on interaction intensity, satisfaction with a banker and repurchase intention. Also examined was the moderating effect of client knowledge in the enhancement of customer...

Persistent link: https://www.econbiz.de/10012275762

Pay-per-click (PPC) advertising and continuous banking service intentions

Sajad Rezaei; Amin, Muslim; Herjanto, Halimin - In: Journal of financial services marketing 29 (2024) 4, pp. 1542-1558

Persistent link: https://www.econbiz.de/10015192552

Should I voice to improve workplace practices?

Rani, Hira; Obed Rashdi Syed; Amin, Muslim; Umrani, … - In: Business process management journal 30 (2024) 6, pp. 1895-1915

Persistent link: https://www.econbiz.de/10015324351

Panic buying : the effect of thinking style and situational ambiguity

Herjanto, Halimin; Amin, Muslim; Purington, Elizabeth F. - In: Journal of retailing and consumer services 60 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012502657

Should I use ChatGPT travel insurance recommendations? : a dual-process theory perspective

Herjanto, Halimin; Amin, Muslim; Cobanoglu, Cihan - In: International journal of consumer studies 49 (2025) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10015333878

Customer personal values of hygiene product consumption : a means-end analytic approach

Herjanto, Halimin; Amin, Muslim - In: Young consumers : insight and ideas for responsible … 23 (2022) 1, pp. 112-128

Persistent link: https://www.econbiz.de/10013367784

Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience

Herjanto, Halimin; Amin, Muslim; Okumus, Fevzi; … - In: Tourism review 77 (2022) 3, pp. 945-963

Persistent link: https://www.econbiz.de/10013368792

Consumer research during the COVID-19 pandemic : a systematic review

Herjanto, Halimin; Amin, Muslim; Mahfooz, Yasser - In: Nankai business review international 13 (2022) 4, pp. 587-629

Persistent link: https://www.econbiz.de/10013453649

Does knowledge collecting and donating enhance a bank's salesperson performance?

Herjanto, Halimin; Amin, Muslim; Fatimah, Cut Erika - In: Business process management journal 30 (2024) 1, pp. 183-198

Persistent link: https://www.econbiz.de/10014496691