Purpose: The objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings. Design/methodology/approach: An in-depth single-case study relying on interview data and extensive documentary evidence...

Purpose: This study aims to develop and empirically validate the concept of experience capability, which represents an organisation's ability to be adept at managing the customer experience. Organisations that build an experience capability develop an expertise in deploying a set of resources...

Le présent article propose d’analyser les stratégies industrielles et, partant, d’identifier et de discuter les enjeux de régulation dans le domaine de l’oncologie où l’importance des toxicités des chimiothérapies rend particulièrement pertinent le développement de tests de...

The present paper aims to analyze industrial strategies (involving biotechnology and pharmaceutical firms) in the context of oncology where the toxicity of chemotherapies used for cancer management make the development of pharmacogenomic testing particularly relevant, considering the possibility...

After the recent cross-border financial crisis, this paper aims to develop a new framework in order to portray the dynamics of current banking systems. In a dynamic model, international banks adopt different strategies of risk according to the economic cycle phases. It describes a mechanism by...