Motivated by the phenomenon that some retailers with high-end brand images, such as Neiman Marcus and Bergdorf Goodman, prefer to hinder consumers from sharing information through online reviews, we study an online retailer's strategy of hindering or facilitating consumer information sharing in...

We develop a multiagent-principal model with participation decision to address customer complaining behavior and the management policy. The noisy informed clients choose among costly complain, keep silence, and exit, and the company decides the complaining barrier and whether to undertake...