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OLC EcoSci
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ECONIS (ZBW)
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Examining how online store managers' responses to negative reviews affect potential shoppers
Kim, Eugene
;
Lee, Choong C.
;
An, Jaeyoung
- In:
Electronic commerce research
24
(
2024
)
2
,
pp. 863-900
Persistent link: https://www.econbiz.de/10015062806
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2
Exploring Metaverse's impact on the MICE industry from the industry experts' lens
An, Jaeyoung
;
Hur, Dongkeun
;
Lee, Seonjin
;
Kim, Hany
- In:
International journal of event and festival management
16
(
2025
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10015415173
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3
RESEARCH NOTES - Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality
Kettinger, William J.
;
Lee, Choong C.
- In:
Management information systems : mis quarterly
29
(
2005
)
4
,
pp. 607-624
Persistent link: https://www.econbiz.de/10006499873
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4
F INFORMATION COMMERCE & TECHNOLOGY - Replication of measures in information systems research: The case of IS SERVQUAL Fd:000
Kettinger, William J.
;
Lee, Choong C.
- In:
Operations research, Management science : OR MS ; the …
41
(
2001
)
1
,
pp. 91-92
Persistent link: https://www.econbiz.de/10006513718
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5
"Pragmatic Perspectives on the Measurement of Information Systems Service Quality"
Kettinger, William J.
;
Lee, Choong C.
- In:
Management information systems : mis quarterly
21
(
1997
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10006526335
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6
Global measures of information service quality: A cross national study
Kettinger, William J.
;
Lee, Choong C.
;
Lee, Sunro
- In:
Operations research, Management science : OR MS ; the …
36
(
1996
)
3
,
pp. 323-324
Persistent link: https://www.econbiz.de/10006531539
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7
The Chief Information Officer: A Study of Managerial Roles
Grover, Varun
;
Jeong, Seung-Ryul
;
Kettinger, William J.
; …
- In:
Journal of management information systems : JMIS
10
(
1993
)
2
,
pp. 107-130
Persistent link: https://www.econbiz.de/10007015114
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8
Exploring Mediation Between Environmental and Structural Attributes: The Penetration of Communication Technologies in Manufacturing Organizations
Lee, Choong C.
;
Grover, Varun
- In:
Journal of management information systems : JMIS
16
(
1999
)
3
,
pp. 187-218
Persistent link: https://www.econbiz.de/10006985744
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9
Exploring a "Gap" Model of Information Services Quality
Kettinger, William J.
;
Lee, Choong C.
- In:
Information resources management journal : IRMJ ; an …
8
(
1995
)
3
,
pp. 5-17
Persistent link: https://www.econbiz.de/10007254442
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10
Research on factors influencing intention to use DMB using extended IS success model
Mun, Hee J.
;
Yun, Haejung
;
Kim, Eun Ae
;
Hong, Jin Y.
; …
- In:
Information technology and management
11
(
2010
)
3
,
pp. 143-155
Persistent link: https://www.econbiz.de/10009893615
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