The future of work is changing rapidly as result of fast technological developments, decarbonization and social upheavals. Thus, employees need a new skillset to be successful in the future workforce. However, current approaches for the identification of future skills are either based on s small...

The rising expectations of customers have considerably contributed to the need for automated approaches supporting employees in online customer service. Since automated approaches still struggle to meet the challenge to fully grasp the semantics of texts, hybrid approaches combining the...

Refugee integration, one long-term solution to the large number of people fleeing their home countries, constitutes a challenge for both refugees and host societies. ICT and especially online peer groups seem promising to support this process. Building on literature demonstrating the societal...

Die Digitalisierung bietet der Arbeitsverwaltung neue Möglichkeiten, Arbeitsuchende zu beraten und in Arbeit zu vermitteln. Eine dieser Möglichkeiten ist die sogenannte Digitale Peer-Gruppen-Beratung (DIGIPEG): Arbeitsuchende können sich in einem Online-Chat austauschen;...

"Die Digitalisierung bietet der Arbeitsverwaltung neue Möglichkeiten, Arbeitsuchende zu beraten und in Arbeit zu vermitteln. Eine dieser Möglichkeiten ist die sogenannte Digitale Peer-Gruppen-Beratung (DIGIPEG): Arbeitsuchende können sich in einem Online-Chat austauschen;...

The quest to open black box artificial intelligence (AI) systems evolved into an emerging phenomenon of global interest for academia, business, and society and brought about the rise of the research field of explainable artificial intelligence (XAI). With its pluralistic view, information...