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Service dyads : understanding the dynamics of social perspective-taking and value co-creation amidst service problems
Jin, Dan - In: Service business 18 (2024) 2, pp. 287-313
Persistent link: https://www.econbiz.de/10015178550
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Humanizing metaverse : psychological involvement and masstige value in retail versus tourism platforms
Jin, Dan - In: International journal of consumer studies 48 (2024) 2, pp. 1-20
Persistent link: https://www.econbiz.de/10014531648
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Navigating the spectrum of human-robot collaboration : addressing robophobia-robophilia in the hospitality industry
Jin, Dan - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072180
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When leader's workaholism meets the dark triad : understanding employee zero-sum mindset and resilience in relation to retention
Jin, Dan - In: Journal of hospitality marketing & management 33 (2024) 5, pp. 649-677
Persistent link: https://www.econbiz.de/10014564206
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Critical reflection on the impact of the gig economy on the hospitality workforce
Jin, Dan; Liu, Bingjie - In: International journal of contemporary hospitality management 37 (2025) 1, pp. 18-35
Persistent link: https://www.econbiz.de/10015210152
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan; DiPietro, Robin B.; Fan, Alei - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
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Customer online feedback with an identity versus no identity : the influence on review comments
Jin, Dan; DiPietro, Robin B.; Watanabe, Nicholas M. - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 2, pp. 267-295
Persistent link: https://www.econbiz.de/10012800231
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Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting : including multiple stakeholders’ perspectives
Jin, Dan; Chen, Han; Qi, Rui - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1991-2010
Persistent link: https://www.econbiz.de/10015133974
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Improving employee-robot collaboration in hospitality : understanding the zero-sum mindset
Jin, Dan; Lu, Lu; Lee, Wangoo - 2025
Persistent link: https://www.econbiz.de/10015359588
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Influence of customer value mind-set on affective and behavioral service outcomes : role of the scope and scale of service offerings at various touchpoints
Jin, Dan; DiPietro, Robin B.; Kim, Kawon Kathy; Meng, Fang - In: Journal of hospitality marketing & management 32 (2023) 3, pp. 340-362
Persistent link: https://www.econbiz.de/10014281016