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Approach or avoid? : exploring overall justice and the differential effects of positive and negative emotions
Barclay, Laurie J.; Kiefer, Tina - In: Journal of management : JOM 40 (2014) 7, pp. 1857-1898
Persistent link: https://www.econbiz.de/10010428756
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Promoting proactive helping behaviour : the role of positive psychological capital and emotional self-control
Van Tonder, Estelle; Petzer, Daniel J.; Fullerton, Sam - In: Journal of consumer marketing 41 (2024) 6, pp. 624-638
Persistent link: https://www.econbiz.de/10015078765
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Coworker narcissism : employee emotional and behavioral reactions as moderated by bottom-line mentality and trait competitiveness
Greenbaum, Rebecca L.; Gray, Truit W.; Hill, Aaron; … - In: Journal of management 50 (2024) 4, pp. 1295-1330
Persistent link: https://www.econbiz.de/10014578477
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It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus; Salomonson, Nicklas - In: Journal of retailing and consumer services 54 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
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The "dark side" of psychological ownership during times of change
Cocieru, Ovidiu C.; Lyle, Matthew C. B.; Hindman, Lauren C. - In: Journal of change management : a major new, … 19 (2019) 4, pp. 266-282
Persistent link: https://www.econbiz.de/10012198466
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Antecedents and consequences of perceived food authenticity : a cognitive appraisal perspective
Prayag, Girish; Le, Truc H; Pourfakhimi, Shahab; Nadim, … - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 937-961
Persistent link: https://www.econbiz.de/10013459475
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When customers become scapegoats : how negative gossip about organizational change can cause negative emotions and displaced aggression
Cao, Wenyi; Chen, Lu; Tang, Rong; Zhao, Xinyuan; … - In: Personnel review 54 (2025) 1, pp. 256-283
Persistent link: https://www.econbiz.de/10015198337
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Introducing news media sentiment analytics to residents' attitudes research
Hao, Jin Xing; Fu, Yu; Hsu, Cathy H. C.; Li, Xiang; … - In: Journal of travel research : a quarterly publication of … 59 (2020) 8, pp. 1353-1369
Persistent link: https://www.econbiz.de/10012309987
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng; Wang, Karyn L.; Groth, Markus - In: Personnel psychology : a journal of applied research 70 (2017) 4, pp. 769-808
Persistent link: https://www.econbiz.de/10011781540