Schiprowski, Amelie - 2020
Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers … unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed … 5% longer. Results show large heterogeneity in the personal impact of caseworkers: the effect of a foregone meeting is …