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A meta-analytic investigation...
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1
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
2
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
3
The impact of service worker personal resources on relationship quality in business solutions
Prior, Daniel D.
- In:
Industrial marketing management : the international …
53
(
2016
),
pp. 216-225
Persistent link: https://www.econbiz.de/10011448290
Saved in:
4
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
5
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
6
Fit with both supervisors and organizations : examining the interactive effect of person-environment fit perceptions
Chen, Chiyin
;
Tang, Ningyu
;
Wang, Yumei
- In:
Journal of personnel psychology
20
(
2021
)
3
,
pp. 136-146
Persistent link: https://www.econbiz.de/10012604362
Saved in:
7
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
8
A meta-analysis of main, moderating and mediating effects of ethical leadership on employees' work outcomes
Li, Shuwen
;
Ruiqian, Jia
;
Seufert, Juergen H.
;
Luo, Jinlian
- In:
European journal of international management : EJIM
24
(
2024
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10015060816
Saved in:
9
Workplace culture mediates performance appraisal effectiveness and employee outcomes : a study in a retail setting
Cravens, Karen S.
;
Oliver, Elizabeth Goad
;
Oishi, Shigehiro
- In:
Journal of management accounting research : JMAR
27
(
2015
)
2
,
pp. 1-34
Persistent link: https://www.econbiz.de/10011483382
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10
Antecedents of employee engagement : moderating role of age
Chintaluri, Manoj Gour
;
Kumar, Sunil
;
Kotni, V. V. Devi …
- In:
International journal of work innovation : IJWI
4
(
2023
)
2
,
pp. 151-175
Persistent link: https://www.econbiz.de/10014478752
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