By integrating the fundamental principles of the theory of purposeful work behavior with cognitive-affective personality system (CAPS) theory, we examine how and when salespeople’s job-relevant personality traits relate to their performance. We argue that individuals with personality traits...

What roles do CEOs play in firm performance? To address this question, the management field has accumulated a substantial amount of research over the past three decades built on upper echelons theory (UET), which posits that CEO characteristics manifest in firm strategic actions and, in this...

Online diaries, series of posts generated by consumers in chronological order to record their consumption experience over time, have recently emerged in professional services platforms. As a novel form of electronic-word-of-mouth (eWOM), an online diary has an initiating post and some optional...

Owners of multi-sided platforms typically possess strong power over complementors. Such power asymmetry gives platform owners the edge on setting high platform fees to capture most of the surplus created on their platforms. While there is a heated debate on regulating these powerful platforms,...

Restaurants are increasingly relying on on-demand delivery platforms (e.g., DoorDash, Grubhub, and Uber Eats) to reach customers and fulfill takeout orders. Although on-demand delivery is a valuable option for consumers, whether restaurants benefit from or are being hurt by partnering with these...