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Scales for measuring mobile service quality : a literature review and identification of key dimensions

Heo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-jae - In: International journal of services and operations management 27 (2017) 4, pp. 524-548

Persistent link: https://www.econbiz.de/10011818634

Servqual: a multiple-item scale for measuring customer perceptions of service quality

Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 1986

Persistent link: https://www.econbiz.de/10000767760

Assessment of quality services through linguistic variables

Batista, Deise Araújo de; Medeiros, Denise Dumke de - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 28-45

Persistent link: https://www.econbiz.de/10010250550

Measuring service performance : practical research for better quality

Lisch, Ralf - 2014

Persistent link: https://www.econbiz.de/10010254091

Developing and validating a multidimensional quality scale for mega-events

Lee, Jin-soo; Lee, Choong-Ki; Park, Chang-kyu - In: International journal of hospitality management 43 (2014), pp. 121-131

Persistent link: https://www.econbiz.de/10010427927

Data envelopment analysis in service quality evaluation : an empirical study

Najafi, Seyesvahid; Saati, Saber; Tavana, Madjid - In: Journal of industrial engineering international 11 (2015), pp. 319-330

literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived …

Persistent link: https://www.econbiz.de/10011562614

Nurses' perception of feedback on quality measurements : development and validation of a measure

Giesbers, Suzanne; Schouteten, Roel L. J.; Poutsma, Erik; … - In: Zeitschrift für Personalforschung : ZfP 28 (2014) 3, pp. 391-398

Increasingly, hospitals use the data from their quality measurement activities, as feedback information for their …

Persistent link: https://www.econbiz.de/10010392103

Measuring efficiency in US teaching hospitals associated with quality variables

Choi, Jeong Hoon; Oh, Dong-Hyun - In: International journal of business and systems research 12 (2018) 2, pp. 162-180

Persistent link: https://www.econbiz.de/10011960541

Measuring Disaggregation Quality

Casey, Ryan - 2020

We build a modified measure of disaggregation quality (MDQ), based on the disaggregation quality (DQ) measure from Chen, Miao, and Shevlin (2015). Like DQ, MDQ is a parsimonious measure of data disaggregation quality in the annual report that can be constructed through the percentage of...

Persistent link: https://www.econbiz.de/10012852826

Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms

Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014468560