This paper investigates strategies of European microfinance institutions (MFIs) and inclusive FinTech organisations to address financial and digital illiteracy among vulnerable customers. It reveals that both MFIs and FinTech organisations focus on personalised financial education, training and...

In the European Union (EU), the revised Payment Services Directive (PSD2) aims to provide more convenient and customized financial products through open banking (OB) platforms. However, little attention has been paid to the role of OB in improving the financial well-being of the growing number...

In the European Union (EU), the revised Payment Services Directive (PSD2) aims to provide more convenient and customized financial products through open banking (OB) platforms. However, little attention has been paid to the role of OB in improving the financial well-being of the growing number...

In the European Union (EU), the revised Payment Services Directive (PSD2) aims to provide more convenient and customized financial products through open banking (OB) platforms. However, little attention has been paid to the role of OB in improving the financial well-being of the growing number...

This report presents the findings of a global survey on AI in Financial Services jointly conducted by the Cambridge Centre for Alternative Finance (CCAF) at the University of Cambridge Judge Business School and the World Economic Forum in Q2-Q3 2019. Representing one of the largest global...

Fairness is a crucial concept in the context of artificial intelligence (AI) ethics and policy. It is an incremental component in existing ethical principle frameworks, especially for algorithm-enabled decision systems. Yet, unwanted biases in algorithms persist due to the failure of...

Fairness is a crucial concept in the context of artificial intelligence (AI) ethics and policy. It is an incremental component in existing ethical principle frameworks, especially for algorithm-enabled decision systems. Yet, unwanted biases in algorithms persist due to the failure of...

Purpose The purpose of this study is to explore the use of shared services by end-users and why this may conflict with the use as intended by the shared service center (SSC) management. Methodology/approach By applying structuration theory, this empirical study draws on qualitative data obtained...