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Lisch, Ralf - 2014

Persistent link: https://www.econbiz.de/10010254091

Bruhn, Manfred - 2013 - Orig.-Ausg.

, kundenorientierte Verfahren zur Messung der Servicequalität, Maßnahmen zu deren Sicherstellung, Schaffung interner Voraussetzungen …

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Ribeiro, Hugo; Barbosa, Belem - In: International journal of services and operations management 28 (2017) 2, pp. 141-162

Persistent link: https://www.econbiz.de/10011859672

Heo, Jun-Yeon; Lim, Chie-Hyeon; Kim, Kwang-jae - In: International journal of services and operations management 27 (2017) 4, pp. 524-548

Persistent link: https://www.econbiz.de/10011818634

Pfannstiel, Mario A. - 2017

Persistent link: https://www.econbiz.de/10011737429

Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332

Persistent link: https://www.econbiz.de/10012800979

Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. - 1986

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Batista, Deise Araújo de; Medeiros, Denise Dumke de - In: Benchmarking : an international journal ; BIJ 21 (2014) 1, pp. 28-45

Persistent link: https://www.econbiz.de/10010250550

Giesbers, Suzanne; Schouteten, Roel L. J.; Poutsma, Erik; … - In: Zeitschrift für Personalforschung : ZfP 28 (2014) 3, pp. 391-398

benefit of nurses' wellbeing. The proposed relationship is assumed to be mediated by (1) nurses' attribution about management …

Persistent link: https://www.econbiz.de/10010392103

Lee, Jin-soo; Lee, Choong-Ki; Park, Chang-kyu - In: International journal of hospitality management 43 (2014), pp. 121-131

Persistent link: https://www.econbiz.de/10010427927