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A review of customer relationship management : successes, advances, pitfalls and futures

Bang, Nguyen; Mutum, Dilip S. - In: Business process management journal 18 (2012) 3, pp. 400-419

Persistent link: https://www.econbiz.de/10009572160

Customer relationship management : advances, dark sides, exploitation and unfairness

Bang, Nguyen; Mutum, Dilip S. - In: International journal of electronic customer … 6 (2012) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10009578912

Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach

Ramakrishnan, Subashini; Mutum, Dilip S.; Chit, Myint Moe; … - In: Journal of Service Theory and Practice 34 (2024) 6, pp. 787-821

Purpose This paper aims to examine the mediating role of occupational stress in addressing the missing link between organisational intelligence (OI) traits and digital government service quality and propose relevant strategies in sustaining the digital government service quality whilst enhancing...

Persistent link: https://www.econbiz.de/10015352755

Moderating role of perceived justice between employee incivility and consequences of brand hate

Fakhra Malik Mushtaq; Zalfa Laili Hamzah; Ezlika Binti … - In: Journal of Asia Business Studies 19 (2025) 1, pp. 204-230

Persistent link: https://www.econbiz.de/10015327107

Investigating repatronage intention in stores carrying halal products through store personalities

Mohtar, Mozard; Taha, Azni Zarina; Ghazali, Ezlika; … - In: Journal of Islamic Marketing 11 (2019) 2, pp. 423-439

Purpose: This paper aims to examine the influence of store environment cues, store personality and attitude toward halal product (AHP) on store evaluation and repatronage intention. The authors extended the conceptual framework of Baker and colleagues (2002) and examined the indirect effects of...

Persistent link: https://www.econbiz.de/10012075631

Demographics and personal characteristics of urban Malaysian entrepreneurs: an ethnic comparison

Othman, Md. Nor; Ghazali, Ezlika; Cheng, Ong Chee - In: International journal of entrepreneurship and … 5 (2005) 5-6, pp. 421-440

Persistent link: https://www.econbiz.de/10006015609

Attitude Towards Online Purchase of Fish in Urban Malaysia

Ghazali, Ezlika; Mutum, Adam; Azlinawatee Mahbob, Nurul - In: Journal of food products marketing 12 (2006) 4, pp. 109

Persistent link: https://www.econbiz.de/10007394151

Graduate versus non-graduate entrepreneurs in urban Malaysia : some insights into entrepreneurial personality, company and family background differences

Othman, Md. Nor; Ghazali, Ezlika; Sung, Yeoh Sung - In: Journal for international business and entrepreneurship … 3 (2006/08) 1/2, pp. 57-76

Persistent link: https://www.econbiz.de/10009887416

Graduate versus non-graduate entrepreneurs in urban Malaysia : some insights into entrepreneurial personality, company and family background differences

Othman, Md. Nor; Ghazali, Ezlika; Sung, Yeoh Sung - In: Journal for international business and entrepreneurship … 3 (2006/08) 1/2, pp. 57-76

Persistent link: https://www.econbiz.de/10003855281