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1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Hoàng Trọng Trường
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
3
Revisiting the effects of tourism and hospitality servicescapes on customers : a complexity approach
Gounaris, Spiros
;
Chatzipanagiotou, Kalliopi
; …
- In:
Tourism management : research, policies, practice
107
(
2025
),
pp. 1-15
Persistent link: https://www.econbiz.de/10015334463
Saved in:
4
Live streaming : pushing limits of hospitality and tourism online experiences
Hua, Nan
;
Li, Bin
;
Zhang, Tingting (Christina)
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3703-3717
Persistent link: https://www.econbiz.de/10014334344
Saved in:
5
Customer word-of-mouth for generative AI : innovation and adoption in hospitality and tourism
Pipatpong Fakfare
;
Noppadol Manosuthi
;
Lee, Jin-soo
; …
- In:
International journal of hospitality management
126
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015358885
Saved in:
6
Exploring luxury hospitality customer experience of Maldives tourists amidst COVID-19 pandemic
Kaushal, Vaishali
;
Yadav, Rajan
- In:
Consumer Behavior in Tourism and Hospitality
19
(
2024
)
1
,
pp. 140-165
Persistent link: https://www.econbiz.de/10015077307
Saved in:
7
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
8
Enhancing customer experience in Canadian hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
9
Influence of customer experience on memories and loyalty in tourism and hospitality industry
Rather, Raouf Ahmad
;
Sharma, Jyoti
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
3
,
pp. 13-33
Persistent link: https://www.econbiz.de/10011656385
Saved in:
10
Customer experience management in medical tourism : case study: Iranian hospital's medical tourists
Dabaghi, Hamed
;
Ardakani, Saeid Saieda
; …
- In:
Journal of Islamic marketing
13
(
2022
)
1
,
pp. 198-226
Persistent link: https://www.econbiz.de/10012797431
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