"This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the...

As we enter the twenty-first century, we can see significant changes occurringin the various ways services are being designed and delivered - and theunderlying cause of these dramatic changes is technology. Self-service gasstations and check-out counters in supermarkets, on-line financial...

The utility indifference framework has received a lot of attention, because it is based on a utility maximization principle, which is one of the most fundamental principles of economics, for pricing a contingent claim. The price based on utility indifference framework is the maximum or minimum...

This paper addresses errors in mean return estimates in continuous-time asset allocation models. A standard approach postulates that stochastic factors explain expected asset returns. The problem is then to estimate these factors from observed asset prices via filtering. Recent advances have...

"Do you know where your money is? More importantly, do you know what your money is doing? Most of us feel confident that we know what money is. But few of us feel confident in taking responsibility for what our money does. We hand over the power of money to banks and mainstream finance with...