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Service design in healthcare : a segmentation-based approach
Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
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Service design through continual engagement : case study of a dementia care home in India
Tillu, Gauri; Khambete, Pramod - In: Social Enterprise Values and Processes : …, (pp. 147-170). 2024
Persistent link: https://www.econbiz.de/10015057530
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Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu; Bossink, Bart; Vinig, Tsvi G. - In: Total quality management & business excellence 30 (2019) 11, pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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Service innovation in healthcare : a systematic literature review
Guarcello, Claudio; Vargas, Eduardo Raupp de - In: Latin American business review 21 (2020) 4, pp. 353-369
Persistent link: https://www.econbiz.de/10012387723
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Evidence use as sociomaterial practice? : a qualitative study of decision-making on introducing service innovations in health care
Turner, Simon; D'Lima, Danielle; Sheringham, Jessica; … - In: Public management review 24 (2022) 7, pp. 1075-1099
Persistent link: https://www.econbiz.de/10013355275
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Demand heterogeneity decomposability, and the coordination of service innovation in multi-unit organizations
Ruutu, Sampsa; Windrum, Paul; Hyytinen, Kirsi; … - In: European review of service economics and management (2018) 1/5, pp. 15-44
Persistent link: https://www.econbiz.de/10012024435
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Value co-creation on a shared healthcare platform : impact on service innovation, perceived value and patient welfare
Akter, Shahriar; Babu, Mujahid Mohiuddin; Hossain, Md Afnan - In: Journal of business research : JBR 140 (2022), pp. 95-106
Persistent link: https://www.econbiz.de/10013040704
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How service design can improve the patient experience
Rego, Sofia; Pereira, Leandro; Dias, Álvaro Lopes; … - In: International journal of services, economics and management 13 (2022) 4, pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
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Bridging the service divide through digitally enabled service innovations : evidence from Indian healthcare service providers
Srivastava, Shirish C.; Shainesh, G. - In: Management information systems : mis quarterly 39 (2015) 1, pp. 245-267
Persistent link: https://www.econbiz.de/10010505854
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Co-creating value using customer training and education in a healthcare service design
Damali, Uzay; Miller, Janis L.; Fredendall, Lawrence D.; … - In: Journal of operations management 47/48 (2016), pp. 80-97
Persistent link: https://www.econbiz.de/10011639976