Purpose – The purpose of this paper is to propose a method to support business process architecture and business process design, and present an application to the domain of public hospitals in Chile. Design/methodology/approach – This method is based on the formalization of generic...

Purpose: The purpose of this paper is to present a process architecture pattern for designing particular components of a complex service. The proposal emphasizes the design of the service production flow component, following modularity ideas, which determines the sequence of actions needed to...

Demand forecasting and capacity management are complicated tasks for emergency healthcare services due to the uncertainty, complex relationships, and high public exposure involved. Published research does not show integrated solutions to these tasks. Thus, the objective of this paper is to...

Cover -- Contents -- Acknowledgments -- Prolog -- Chapter 1: Introduction -- Chapter 2: Review of Relevant Work -- Chapter 3: Disciplines Integrated in the Design Approach -- Chapter 4: Design Framework for Intelligent Enterprise Architectures -- Chapter 5: Design of Service Offerings:...