Purpose – Organizations of today are becoming ever more focused on their business processes. This has resulted in an increasing interest in using best practices for business process re‐engineering. Two problems arise in connection to using best practices: how to find a best practice that...

In formulating e‐business strategies enabled by the Internet and WWW, parallels can be drawn from the viewpoint on process enabled by desktop and centralized computing in the 1990s, and that of present day. In this paper, the cornerstone of 1990s thinking on process, Hammer and Champy's nine...

The success of business process re‐engineering (BPR) is dependent on the use of data‐driven methods that provide cost‐effective and optimal solutions. Today's business managers are inundated with methodologies and tools that claim to provide sustaining process improvement results....

Purpose – The main purpose of the study was to assess students' perceptions of cognitive, affective, and interactive benefits in a business process re‐engineering (BPR) course using five adopted teaching tools: role‐playing, case studies, group assignments, electronic collaboration, and...

Purpose – Most of the process models concentrate on who does what, when, i.e. on the description of the operational performance of tasks. The goal driven approaches try to establish a close relationship between the “whys” and the “whats”. The former captures the strategic goals of the...

Purpose – The paper aims at providing a conceptual framework based on clearly defined concepts and notions, which integrates goals into process modeling and specifically distinguishes goals from soft‐goals or business measures. The application of this framework facilitates a systematic use...

Purpose – To review an existing enterprise resource planning (ERP) literature and provide the inter‐organizational practice of ERP system. Design/methodology/approach – A focus group (FG) method was adopted as an exploratory means to gain insights and perspective of ERP systems. Findings...

Purpose – The purpose of this paper is to provide a framework and prototype software to use IDEF3 descriptions as a knowledge base from which a queuing network (QN) analysis is performed to compute system performance measures as part of quick response manufacturing. This intends to help domain...

Purpose – Extensive literature on business process management suggests that organisations could enhance their overall performance by adopting a process view of business. However, there is a lack of empirical research in this field. The purpose of this paper is to investigate the understanding...

Purpose – The purpose of this paper is to expose and discuss the problems and suggests solutions for software development process in a large organization. Design/methodology/approach – A case study approach was adopted in this paper. The case studies reengineering project in computer...