Chevallier, Christine; Laarraf, Zouhair; Lacam, Jean … - In: Business Process Management Journal 22 (2016) 6, pp. 1192-1211
Purpose Competitive intelligence (CI) includes all the information and knowledge in a business. It enables the creation, perpetuation and transmission of knowledge coming from markets and corporate stakeholders. Therefore, it seems appropriate to consider the following question: what are the...