Financial firms often attempt to benchmark competitors or related service industries to improve new product development (NPD) and other key business processes. Although much has been learned about innovation in banks and other financial institutions in recent research studies, gaps in knowledge...

Presents an empirical stuFinancial institutions are accelerating change by seeking radical improvements in processes such as credit approval, new product development, claims processing and insurance underwriting. Describes an investigation of recent business process redesign (BPR) projects in...

Planned large scale reductions in head‐count, or down‐sizing, have become commonplace in many industries worldwide. In practice many downsizings fail to achieve desired long‐term results. Presents results of a survey among large Canadian firms which suggests some reasons. Examination of...

It is advantageous to link organizational learning with strategies for restructuring, business process re‐engineering and corporate transformation. Such radical change can best succeed if attention is first paid to overall organizational readiness. Suggests a framework for conducting this type...

Purpose – The purpose of this paper is to investigate the prevalence and types of business school centers/institutes – their role in business school development, ability to overcome disciplinary and organizational boundaries, and encourage innovation in programs and curricula....