The paper is a theoretical paper, focused on the analysis of the intangible and cognitive content of inter-firm relationships, according to knowledge-based view (Kought and Zander, 1992; Foss, 1993, 1996; Nonaka, 1994; Grant, 1996; Teece, 1998). In particular, the issue is examined taking into account two main...

Theories on innovation have been developed within the huge field of contributions on innovation in the manufacturing industry (Audretsch, 1995; Becker, Dietz, 2004). Looking at the service industry, there is a lack of contributions on the role of innovation in enhancing firms’ offer. A significant...

The purpose of this research is to study deeply innovation in service through networking strategies. In tourism sector, it is extremely interesting to study collaborative relationships even among competitors, in a general scheme of value strategy co-planning, typical of coopetition. We propose a...

The aim of this research paper is twofold: first, to verify whether and to what extent employees’ productivity influences firm’s value creation and performance; secondly, if and to what extent employees appropriate part of firm’s value. We focus empirically on a selected sample of firms in...

This paper aims at understanding the existing links between leadership and governance in destinations. The research emphasizes the process through which a subject becomes a pivotal actor in a systemic approach. Once the pivotal actor is legitimated, it is important to verify the relationship...

This paper investigates the main elements that can influence customer satisfaction in tourist services, with specific reference to tourism industry. The importance of this topic resides in the fact that tourists' positive experiences of service, products, and other resources provided by tourism...

International literature on industrial crises and turnarounds has steadily added to its wealth of contents in the last twenty years. The point of view both of theory and of management has moved, since the late '70s, from the study of firms development and growth to that of turnaround and...

This paper investigates the main elements that can influence customer satisfaction in tourist services, with specific reference to tourism industry. The importance of this topic resides in the fact that tourists' positive experiences of service, products, and other resources provided by tourism...

The aim of the paper is to carry out a literature review of studies on dynamic capabilities in order to find possible gaps that symbolize the current confusion around this research stream. The paper draws a systematic literature review methodology to answer the research questions through an...