//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The moderating effect of norma...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Service quality
24,434
Dienstleistungsqualität
23,518
Customer satisfaction
7,588
Kundenzufriedenheit
7,368
Consumer behaviour
5,969
Konsumentenverhalten
5,911
Relationship marketing
5,728
Beziehungsmarketing
5,699
Qualitätsmanagement
2,949
Quality management
2,913
Wirtschaftsprüfung
2,876
Financial audit
2,874
Krankenhaus
2,383
Hospital
2,380
Health care
2,104
Gesundheitsversorgung
2,077
Kundenbindung
1,997
Gesundheitswesen
1,730
Health care system
1,715
Product quality
1,698
Produktqualität
1,684
Theorie
1,612
Theory
1,612
Customer retention
1,419
USA
1,313
United States
1,301
Dienstleistungssektor
1,276
Service industry
1,273
Customer service
1,267
service quality
1,245
Deutschland
1,232
Kundenservice
1,208
Germany
1,198
Hotel industry
1,106
Hotellerie
1,104
Beschwerdemanagement
1,037
Complaint management
1,037
Online retailing
947
Online-Handel
947
Hochschule
893
more ...
less ...
Online availability
All
Undetermined
10,454
Free
6,374
CC license
570
Type of publication
All
Article
19,259
Book / Working Paper
7,713
Journal
16
Other
11
Type of publication (narrower categories)
All
Article in journal
16,388
Aufsatz in Zeitschrift
16,388
Graue Literatur
1,800
Non-commercial literature
1,800
Working Paper
1,490
Arbeitspapier
1,472
Aufsatz im Buch
1,294
Book section
1,294
Hochschulschrift
832
research-article
692
Thesis
626
Collection of articles of several authors
303
Sammelwerk
303
Case study
188
Fallstudie
188
Conference paper
187
Konferenzbeitrag
187
Aufsatzsammlung
157
Article
112
Konferenzschrift
107
Dissertation u.a. Prüfungsschriften
90
Collection of articles written by one author
67
Conference proceedings
67
Sammlung
67
Bibliografie enthalten
66
Bibliography included
66
Amtsdruckschrift
58
Government document
58
Ratgeber
45
case-report
42
Guidebook
41
conceptual-paper
39
review-article
39
Handbook
29
Handbuch
29
viewpoint
26
review
23
Lehrbuch
20
Textbook
18
Reprint
17
more ...
less ...
Language
All
English
24,278
German
2,122
Undetermined
527
French
38
Spanish
21
Italian
10
Russian
10
Polish
6
Swedish
6
Lithuanian
5
Finnish
4
Danish
3
Dutch
3
Indonesian
2
Romanian
2
Czech
1
Hungarian
1
Portuguese
1
Vietnamese
1
more ...
less ...
Author
All
Siciliani, Luigi
85
Bruhn, Manfred
67
Hanushek, Eric Alan
66
Han, Heesup
59
Straume, Odd Rune
57
Propper, Carol
56
Rivkin, Steven G.
53
Brekke, Kurt R.
51
Mattila, Anna S.
45
Prybutok, Victor R.
41
Gravelle, Hugh
37
Prentice, Catherine
37
Shahin, Arash
33
Pathak, Parag A.
30
Bauer, Hans H.
29
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Sharma, Piyush
27
Wong, IpKin Anthony
27
Knechel, W. Robert
26
Law, Rob
26
McColl-Kennedy, Janet R.
26
Wirtz, Jochen
26
Usman, Osly
25
Van Reenen, John
25
Zhang, Min
25
Figlio, David N.
24
Kain, John F.
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Homburg, Christian
22
Witell, Lars
22
Angrist, Joshua D.
21
Berry, Leonard L.
21
Gaynor, Martin
21
Grabowski, David C.
21
Hammerschmidt, Maik
21
Patterson, Paul G.
21
more ...
less ...
Institution
All
National Bureau of Economic Research
211
OECD
43
Springer Fachmedien Wiesbaden
40
IGI Global
28
International Monetary Fund (IMF)
26
International Monetary Fund
24
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
20
World Bank
20
Hochschulrektorenkonferenz
19
Verlag Dr. Kovač
16
European Commission / Joint Research Centre
13
World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
11
Nomos Verlagsgesellschaft
11
Books on Demand GmbH <Norderstedt>
6
Edward Elgar Publishing
6
Europäische Kommission
6
Taylor and Francis.
6
Economics Research, World Bank Group
5
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
HAL
5
Christian-Albrechts-Universität zu Kiel
4
European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Logos Verlag Berlin
4
OECD / International Transport Forum
4
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
4
W. Kohlhammer GmbH
4
Weltbank
4
epubli GmbH
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Europäische Kommission / Generaldirektion Bildung und Kultur
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Friedrich-Schiller-Universität Jena
3
GABAL-Verlag GmbH
3
Haufe-Lexware GmbH & Co. KG
3
more ...
less ...
Published in...
All
International journal of hospitality management
498
Journal of retailing and consumer services
371
The service industries journal
322
Journal of business research : JBR
295
The journal of services marketing
260
International journal of contemporary hospitality management
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
NBER working paper series
210
Auditing : a journal of practice & theory
192
NBER Working Paper
188
Working paper / National Bureau of Economic Research, Inc.
179
Journal of hospitality marketing & management
171
The TQM journal : the international review of organizational improvement
166
Tourism management : research, policies, practice
153
International journal of quality and service sciences
141
Journal of Services Marketing
141
Journal of air transport management
139
Services marketing quarterly
139
International journal of quality & reliability management
138
SpringerLink / Bücher
137
Journal of travel and tourism marketing
130
International journal of productivity and quality management : IJPQM
122
Cogent business & management
121
Journal of service management
119
Service business
119
Health care management review : the journal for health care management research
113
Discussion paper series / IZA
105
The accounting review : a publication of the American Accounting Association
105
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
103
Total quality management & business excellence
103
Journal of service research : JSR
100
Quality management journal : QMJ
97
Managerial auditing journal
96
Economics of education review
86
Journal of health economics
84
International journal of services, economics and management
83
Managing service quality : MSQ ; an international journal
83
Journal of service research
82
Asia Pacific journal of marketing and logistics
81
more ...
less ...
Source
All
ECONIS (ZBW)
25,117
Other ZBW resources
889
RePEc
480
USB Cologne (EcoSocSci)
291
EconStor
139
BASE
82
ArchiDok
1
more ...
less ...
Showing
1
-
10
of
26,999
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The moderating effect of normative commitment on the service quality-customer retention relationship
Fullerton, Gordon
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 657-673
Persistent link: https://www.econbiz.de/10010371627
Saved in:
2
Customer relationship management and customer retention : evidence from a bank in Ghana
Famiyeh, Samuel
;
Ahafianyo, Jasper Tetteh
;
Benneh, Bridget
- In:
International journal of electronic finance : IJEF
8
(
2014/2015
)
2/3/4
,
pp. 202-217
Persistent link: https://www.econbiz.de/10011525335
Saved in:
3
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
Saved in:
4
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
5
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
6
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
7
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
8
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
9
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
10
An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
Dwivedi, Sunita
- In:
Journal of creating value
9
(
2023
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->