Introduction -- Ethnicity and gender in the labour market -- Gender, ethnicity and class : the case for intersectional analysis -- Challenging discrimination, sexism and racism : the role of the state -- Employers : key agents of transformation? -- Towards transformation: trade union strategies...

Purpose – This paper aims to report on a study that investigated employees' views on the organizational factors that affect their ability to deliver service quality to customers. The study is important because call centers represent unique work environments and they have not been used in the...

The adoption of new managerial philosophies within higher education is well documented and has increased significantly in the last decade. Of these adoptions, strategic planning within higher education institutes in the Republic of Ireland is particularly relevant given the legislative...