When people in the workplace do not act with emotional intelligence the costs can be great. Low morale, bitter conflict, and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional...

Knowledge is at the basis of wealth – more so than tangible assets. Being invisible, it is not always recognised as an asset at all, but business success depends on its good management. It is important to distinguish between information, an ingredient of knowledge, and knowledge itself....

Although technology makes communication technically instant and infinite, old‐fashioned one‐to‐one is still best for building relationships. Networking is one of the best ways to expand business. People join forces for bigger schemes than they could manage individually. This has now...

Self‐development of employees is essential if businesses are to thrive. Technology has brought new techniques, of which e‐learning is one of the more publicised. There has been a great deal of experimentation, some of it more successful than others. One ingredient, motivation, remains...

In today's climate organisations increasingly need to recognise, harness and manage diversity. Equal opportunities legislation and policy, first developed in the 1970s, came about to redress past wrongs and to ensure equality of opportunity regardless of race, gender, disability, sexual...

Claims that satisfied employees are essential to commercial success, and that employability can be traded against job security. Cites empowerment and coaching as staff motivators, and claims that both are necessary for employees to drive the company forward.

Conflict is generally thought of as an obstruction to progress, but it need not be. There cannot be development if there is only one opinion. The problems come when people are defensive about their views, and feel threatened by opposing ones. Another way is to welcome differing outlooks as fresh...

Innovation is the constant requirement for the twenty‐first century. This comes first from individuals, but must permeate throughout the organisation. There is a new concept of the organisation itself being a learning, evolving organism. Knowledge must be shared freely to give it fuel for that...