Purpose – A growing number of companies are measuring the sustainability performance of their businesses. Some companies are using pre-existing sustainability indicator systems to assess their performance. Other companies are looking beyond measurement of impacts to create their own system of...

Purpose – The purpose of this paper is to discuss which are the most important critical success factors (CSFs) to be attained for determining whether a group of companies in a supply chain (SC) is prepared to undergo a qualitative improvement initiative (QII). By answering four critical...