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An integrated framework to improve quality and competitive positioning within the financial services context

Paltayian, George N.; Georgiou, Andreas C.; Gotzamani, … - In: The international journal of bank marketing : IJBM 30 (2012) 7, pp. 527-547

Persistent link: https://www.econbiz.de/10009668467

Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India

Singh, Saurabh; Kamal, Raj; Kumar, Devendra - In: International journal of financial services management … 8 (2015) 2, pp. 163-178

Persistent link: https://www.econbiz.de/10011547601

A framework for understanding the evolution of relationship quality and the customer relationship development process

Atorough, Peter; Salem, Heba - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 267-283

Persistent link: https://www.econbiz.de/10011594161

New perspective on customer orientation of service employees : a conceptual framework

Morales, Javier; Ruiz-Alba, José L. - In: The service industries journal 39 (2019) 13/14, pp. 966-982

Persistent link: https://www.econbiz.de/10012205913

An examination of the relationship between service quality perceptions and customer loyalty in public versus private Greek banks

Koutouvalas, Dimitrios K.; Siomkos, George J. - In: International Journal of Financial Services Management 1 (2006) 2/3, pp. 190-204

Researchers have not addressed the relationship between customer perceptions of bank service quality and customers' loyalty in a sufficient and direct manner. Indirect attempts on the subject lead to contradictory conclusions. This paper examines the factors shaping bank customer perceptions of...

Persistent link: https://www.econbiz.de/10010816461

Scenes from a marriage : bancassurance and litigation with clients in the Italian market

Auricchio, Marta; Bracale, Alessandro; Imposimato, Sara; … - 2023

Persistent link: https://www.econbiz.de/10014371941

The development and application of information system driven value creation in Indian financial services sector

Harold, Lawrence; Thenmozhi, M. - In: International journal of business information systems : … 17 (2014) 2, pp. 198-220

Persistent link: https://www.econbiz.de/10010478605

Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)

Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012648710

Customer orientation, service quality and customer satisfaction interplay in the banking sector : an emerging market perspective

Gonu, Eric; Agyei, Paul Mensah; Opoku, Richard Kofi; … - In: Cogent business & management 10 (2023) 1, pp. 1-20

of customer orientation in achieving greater customer satisfaction in the banking industry from the perspective of … was analysed. It was identified that, within the banking industry, customer orientation is a key predictor of customer …

Persistent link: https://www.econbiz.de/10014458763

From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive

Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468

Persistent link: https://www.econbiz.de/10014309015