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Comparing practices for capturing bank customer feedback ‐ Internet versus traditional banking

Wisner, Joel D.; Corney, William J. - In: Benchmarking: An International Journal 8 (2001) 3, pp. 240-250

Customer feedback capabilities and mechanisms were identified and evaluated in30 bank and credit union sites in Las Vegas, Nevada, USA. Additionally, 82 US Internet bank sites were identified and evaluated withrespect to their customer feedback capabilities. Comparisons were made between the...

Persistent link: https://www.econbiz.de/10014683162

Dynamic stock market analysis with Dow Jones market analyzer plus

Corney, William J. - 1986

Persistent link: https://www.econbiz.de/10004712752

Work Goal Differences: Post Communist versus Capitalist Economies

Corney, William J.; Richards, Clinton H. - In: International journal of management 18 (2001) 3, pp. 294-300

Persistent link: https://www.econbiz.de/10006977066

Business student and practitioner work goals and their implications

Richards, Clinton H.; Corney, William J. - In: Journal of business & economics research 6 (2008) 5, pp. 39-46

Persistent link: https://www.econbiz.de/10009886961

A Comparative Analysis of the Desirability of Work Characteristics: Chile versus the United States

Corney, William J.; Richards, Clinton H. - In: International journal of management 22 (2005) 2, pp. 159-165

Persistent link: https://www.econbiz.de/10006958841

Business student and practitioner work goals and their implications

Richards, Clinton H.; Corney, William J. - In: Journal of business & economics research 6 (2008) 5, pp. 39-46

Persistent link: https://www.econbiz.de/10003764581

A study of successful quality improvement programs in the transportation industry

Wisner, Joel D. - In: Benchmarking: An International Journal 6 (1999) 2, pp. 147-163

This article presents the findings of a comprehensive, exploratory survey concerning transportation quality improvement programs. Various quality improvement program dimensions were compared among two groups of respondents: those who experienced market share increases or cost decreases...

Persistent link: https://www.econbiz.de/10014683619

Principles of supply chain management : a balanced approach

Wisner, Joel D.; Leong, G. Keong; Tan, Keah-Choon - 2009 - 2. ed., internat. student ed.

Persistent link: https://www.econbiz.de/10004912377

Process Management : creating value along the supply chain

Wisner, Joel D.; Stanley, Linda L. - 2008 - internat. student ed.

Persistent link: https://www.econbiz.de/10004887663

Supply chain management : a balanced approach

Wisner, Joel D.; Tan, Keah Choon; Leong, G. Keong - 2011 - Internat. ed., 3. ed.

Persistent link: https://www.econbiz.de/10009139596