This article draws on a three‐year comparative study of employee relations in small, medium‐sized and large organisations in Britain. It sets out to identify, record and analyse the nature and extent of employee relations in micro‐businesses. The preliminary results that emerged from the...

Data indicate that today′s business organizations are focusing on diversity as a way of increasing their effectiveness and competitiveness. There is every indication that women will be an increasing percentage of the workplace at all levels. Previews the important role women play as members of...

Explores the diverse roles expected of managers in industry today and likens them to those of actor/managers. Draws the comparison to highlight the importance of roles changing according to different situations. A manager′s ability to communicate successfully in all situations will increase...

Based on a 15‐country study in western Europe, examines management and communication styles through a wide‐ranging interview schedule. In the context of national and business cultures, explores the dimensions of communications beliefs and practices, and draws out their interrelationships...

Presents new models for managing people. Part one explores underlying assumptions which can transform the way in which we approach the management of people. Part two introduces a customer‐oriented framework for managing others. A wide range of organizations have successfully adopted this...

Presents new models for managing people. Part one explored underlying assumptions which can transform the way in which we approach the management of people. Part two introduces a customer‐oriented framework for managing others. A wide range of organizations have successfully adopted this...

The study, representing 6,528 employees, investigates the relationship of the “big five” personality dimensions and managerial practices to the dimension of trust relationships between managers and employees, and also the relationship between the “big five” and managerial practices....

Given the importance of interpersonal skills for both managerial and organizational effectiveness in domestic as well as international contexts, examines the relationship between communicative capability of Indian managers and selected demographies and draws generalizations and implications...

Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the...