Purpose – The paper aims to develop the survey utilized in this research as a data collection tool for the study of organizational responsiveness. Design/methodology/approach – Drawing from the operations and strategic management literature, measurement scales were developed in order to...

Purpose – The purpose of this study is to present a discussion on the most commonly accepted benchmarking norms in the USA, the lessons learned from benchmarking experiences and see how they are translated to benchmarking projects by French managers. Design/methodology/approach – A survey...

The essence of benchmarking is the process of identifying the highest standards of excellence for products, services, or processes, and then making the improvements necessary to reach those standards – commonly called “best practices”. Various companies have adopted benchmarking and...

Purpose: This study statistically examines the shifting distribution channels in the American wine industry based on the growth trajectory of sales, seasonality and disruption due to consumers switching to online platforms. The purpose of this paper is to design a model that will have general...