Purpose – The purpose of this paper is to delve into Barnard's works to construct foundations of customer relationship management (CRM). Design/methodology/approach – The paper identifies Barnard's insights on customer participation using a post‐analytic method and uses them as inputs to...

Purpose – This paper analyzes Chandler's biography of Henry Varnum Poor to assess Chandler's contribution to management history as a biographer. Design/methodology/approach – Using Winter's content thematic analysis, measure Poor's motivational needs for achievement, affiliation‐intimacy,...

Purpose – The purpose of this paper is to summarize the life and works of Alfred Chandler and highlight the impact of his thoughts on organizational theory, strategy and history. Design/methodology/approach – The paper analyzes Alfred Chandler's life and the lasting contributions his works...