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A re‐examination of the relationship between value, satisfaction and intention in business services

Whittaker, Graham; Ledden, Lesley; Kalafatis, Stavros P. - In: Journal of Services Marketing 21 (2007) 5, pp. 345-357

Purpose – The objectives of this paper are twofold: to add to the debate regarding conceptualisation and operationalisation of value within a professional service domain, and to contribute to the relatively sparse literature dealing with the functional relationship between determinants and...

Persistent link: https://www.econbiz.de/10014905162

The relationship between personal values and perceived value of education

Ledden, Lesley; Kalafatis, Stavros P.; Samouel, Phillip - In: Journal of Business Research 60 (2007) 9, pp. 965-974

Persistent link: https://www.econbiz.de/10005465434

The relationship between personal values and perceived value of education

Ledden, Lesley; Kalafatis, Stavros P.; Samouel, Phillip - In: Journal of business research : JBR 60 (2007) 9, pp. 965-974

Persistent link: https://www.econbiz.de/10007757900

A re-examination of the relationship between value, satisfaction and intention in business services

Whittaker, Graham; Ledden, Lesley; Kalafatis, Stavros P. - In: The journal of services marketing 21 (2007) 5, pp. 345-357

Persistent link: https://www.econbiz.de/10007760038

Value and risk in business-to-business e-banking

Faroughian, Frank F.; Kalafatis, Stavros P.; Ledden, Lesley - In: Industrial marketing management : the international … 41 (2012) 1, pp. 68-82

Persistent link: https://www.econbiz.de/10009830717

The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination

Ledden, Lesley; Kalafatis, Stavros P.; Mathioudakis, Alex - In: Journal of marketing management : MM 27 (2011) 11, pp. 1232-1261

Persistent link: https://www.econbiz.de/10009334129

Perceived value of corporate donations : an empirical investigation

Gipp, Narissa; Kalafatis, Stavros P.; Ledden, Lesley - In: International journal of nonprofit and voluntary sector … 13 (2008) 4, pp. 327-346

Persistent link: https://www.econbiz.de/10009882288

The impact of time on perceptions of educational value

Ledden, Lesley; Kalafatis, Stavros P. - In: International journal of public sector management : IJPSM 23 (2010) 2, pp. 141-158

Persistent link: https://www.econbiz.de/10008392426

The impact of time on perceptions of educational value

Ledden, Lesley; Kalafatis, Stavros P. - In: International journal of public sector management : IJPSM 23 (2010) 2, pp. 141-157

Persistent link: https://www.econbiz.de/10008652340

The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education : an empirical examination

Ledden, Lesley; Kalafatis, Stavros P.; Mathioudakis, Alex - In: Journal of marketing management : MM 27 (2011) 11/12, pp. 1232-1260

Persistent link: https://www.econbiz.de/10009387529