An increasing stream of monitoring activities has entered the public sector. In the Netherlands there are hundreds of monitors on a wide range, so it can be stated that monitoring is fashionable in the Netherlands. But monitoring seems to be functional, too. Without monitoring, organisations...

Street-level bureaucrats implementing public policies have a certain degree of autonomy - or discretion - in their work. Following Lipsky, discretion has received wide attention in the policy implementation literature. However, scholars have not developed theoretical frameworks regarding the...

<title>Abstract</title> This article examines the diffusion and adoption process of an electronic service delivery innovation, which can be seen as an example of e-policing -- called SMS-alert -- among Dutch police forces. It is not only important to pay attention to the question <italic>how</italic> an innovation has...

<title>Abstract</title> Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control challenge or a process management challenge? Comparative case study research has primarily shown that integration is the outcome of a process in...