Purpose – The high expenditures in information technology (IT) and the growing usage that penetrates the core of business have resulted in a need to effectively and efficiently evaluate strategic IT investments in organizations. The purpose of this paper is to propose a novel two‐dimensional...

Statistical process control is an excellent quality assurance tool to improve the quality of manufacture and ultimately scores on end-customer satisfaction. SPC uses process monitoring charts to record the key quality characteristics (KQCs) of the component in manufacture. This paper elaborates...

In almost all of the existing resources of failure mode and effect analysis (FMEA), “severity” is being determined from the designers’ point of view, not from the customers’ side. In this paper, a new approach is proposed to enhance FMEA capabilities through its integration with Kano...

Purpose – To present a simple yet comprehensive customer complaint management system (CCMS) which includes tools and concepts from total quality management (TQM) and quality function deployment (QFD) proposed by the authors. Design/methodology/approach – A comprehensive CCMS model based on...

Purpose – The paper presents an efficient methodology that was developed for the reliability prediction and the failure mode effects and criticality analysis (FMECA) of electronic devices using fuzzy logic. Design/methodology/approach – The reliability prediction is based on the general...

Purpose – The problem is to devise a life‐test acceptance procedure of an electrical item that has a Weibull failure distribution with an increasing hazard rate. The test‐bed facility has some constraints on the number of test samples and testing time. Design/methodology/approach – The...

Purpose – To permit the system safety and reliability analysts to evaluate the criticality or risk associated with item failure modes. Design/methodology/approach – The factors considered in traditional failure mode and effect analysis (FMEA) for risk assessment are frequency of occurrence (...

Purpose – The aim of this research was to call attention to the implementation of failure mode and effects analysis (FMEA) in a collaborative environment, the issues occurred in the implementation process, and a tool that can be used by all parties in a collaborative environment for FMEA...

Purpose – Facing the competition pressure of internationalization and diversification, the semiconductor industry of Taiwan has to increase the activation/utilization rate of machines, enhance flow speed and values, cut down delivery and reduce costs in an efficient way in reaction to a...

Purpose – The purpose of this paper is to provide a structured methodology for performing build‐in reliability (BIR) investigation during a new product development cycle. Design/methodology/approach – The methodology in this paper represents an extension of the Quality Functional...