Attempts to explain the dimensions of total quality management (TQM) in service systems. There are varied perspectives in conceptualizating, articulating and implementing TQM in a very large umber of differentiated service organizations. Aims to synthesize these perspectives and present an...

This paper discusses the reasons of failure of TQM Implementation in Indian Public Sector Undertaking. Based on the weaknesses observed in the existing systems and practices of implementation, a system structural model of TQM Implementation is proposed. Based on the experiential learning through...

Shareholder value depends on the intrinsic value of a company which, in turn, is driven by sales growth rate, operating profit margin, incremental capital investment, income tax and cost of capital (Rappaport, 1998). Often, there is confusion among professionals as to which of the value drivers...

Shareholder value depends on the intrinsic value of a company which, in turn, is driven by sales growth rate, operating profit margin, incremental capital investment, income tax and cost of capital (Rappaport, 1998). Often, there is confusion among professionals as to which of the value drivers...